Wowza Media
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If
you are using Wowza Media Server v3.x or earlier and do not have a Wowza
account, please contact
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MAINTENANCE
AND SUPPORT
Wowza
maintenance and support protects your streaming investment by providing access
to
the latest feature enhancements and worldwide technical support engineers.
BENEFITS
INCLUDE
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FULL SOFTWARE VERSION UPGRADES FOR MAJOR PRODUCT
ENHANCEMENTS
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REGULAR SOFTWARE UPDATES
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DEDICATED EMAIL SUPPORT FROM OUR WORLDWIDE
TECHNICAL SUPPORT ENGINEERS
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CASE-BASED INCIDENT TRACKING
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RESEARCH & DEVELOPMENT TEST LICENSES FOR THE
LATEST VERSIONS
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ACCESS TO WOWZA MEDIA SERVER 3.X AND EARLIER LEGACY
INSTALLERS
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To create
StreamLock certificates, you need to have a Wowza account with
any Wowza Streaming Engine license with active
maintenance and support.
StreamLock
certificates are valid for 365 days, unless they are associated with a Trial
license, in which case they are valid for 30 days. StreamLock certificates are
eligible for renewal within 28 days of expiring, unless they are associated
with a Trial license. Check a certificate's expiration date in the My SSL
Certificates table under Certificate Information. If a certificate
is within 28 days of expiring, the expiration date should appear in red text,
and a Renew link appears. To renew an existing certificate, do the
following:
1. In
the My SSL certificates table, locate the certificate to renew.
2. Under
Certificate Information, click Renew. It may take up to an hour
for your certificate to be updated. If no option to renew is visible, your
certificate does not require renewal yet.
3. Click
Download certificate under Certificate Information.
4. Install
the updated certificate and then reconfigure the host port to use it.
Important: When you renew a certificate, you need to
download, install, and configure the updated certificate. We highly recommend
you install the updated certificate on the applicable Wowza Streaming Engine
instance immediately to avoid interruption of streaming from that server to
your end users.
Note:
If you need to replace a certificate, for example if it becomes corrupted,
contact Support.