Solar*Ink: Top Three Troubleshooting Tips from the Head Geek (영문)
2008/04/11 (14:44)
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Solar*ink April 2008

In This Edition:

This month's newsletter is all about putting the latest tools and tips for network management into your hands. We asked our Head Geek, Josh Stephens, to give us his top three troubleshooting tips for common network issues. This is just the tip of the management iceberg, though - check out the rest of this month's newsletter for more expert tips that you won't want to miss.

Tip #1: Check the cable, check the cable, check the cable...
Okay, it's sad, but true. Even with all of our 21st century technical advancements, checking the cable is always the best place to start. The tricky part is determining which cable and where to find it. Luckily, SolarWinds can help:

  • Switch Port Mapper in Engineer's Toolset automatically determines which devices are connected to each switch and hub port on your network, so you'll never have to crawl through closets again to locate a cable. Try It Free >
  • LANsurveyor leverages multiple network discovery methods to provide an integrated OSI Layer 2 and Layer 3 topology map that eliminates the guesswork in determining how all of your network devices are connected to one another. Try It Free >

Tip #2: Find out who's hogging up all the bandwidth
Let's face it... today, the network is used for all kinds of crazy activities - many of which aren't work related (and happen to be way more fun). Still, it's important to know when the dev team's lunchtime World of Warcraft® throw-down is actually taking down the mission-critical ERP application. You can put the brakes on the bandwidth hogs with these solutions:

Tip #3: Validate configuration changes
Not having your devices configured properly can cause an array of network nightmares, as well as pose a security risk. To prevent getting paged at 3am and to save you some valuable time, we recommend using these handy tools to validate your configurations:

Spread the Word: Tell Us Your Tips and Get a Free T-shirt

Okay, you've heard what our Head Geek Josh Stephens has to say. Time for you to participate! Tell us your tips for troubleshooting network woes with SolarWinds solutions and we'll send you a free t-shirt to thank you for your time.

Share Your Tips & Spread the Word Now >

Get Your Creative Wheels in Motion with These Sample Spread-the-Word Posts

" matter where we are Orion will let us know if there is a problem. That my friend is peace of mind." - bash

"My company and I are currently using Engineer's Toolset and in the process of trying out Orion and we just love the software... Good software, excellent customer service." - Scott Prince

"Recently, SolarWinds helped our team uncover a significant performance issue with our WAN that led to a $167,000 credit from our data provider. Now that's an ROI payback!" - khruska

Spread the Word Now >

SolarWinds Takes Home the Gold... Again!

2008 has already been a banner year for SolarWinds products! We're proud to announce that thanks to support from our community, Orion and ipMonitor secured spots in the network monitoring hall of fame with awards from, Network World, and

The Product Leadership Awards recognize products that enterprise IT professionals should consider adding to their "A" lists of networking products to evaluate. Winning products were selected by 1,800 networking professionals based on their assessment of products currently deployed within their own enterprises. The awards are determined by votes cast by network administrators visiting the informative website. Thanks to all of you who took the time to vote!

2008 Product Leadership Award:
Gold Award Winner in Network Monitoring

2008 Product Leadership Award:
Silver Award Winner in Applications & Network Management

2008 Readers' Choice Awards:
Winner in the Network Monitoring Category

Network World Magazine:
2008 Best of the Tests Winner

Try Orion FREE for 30 Days >
Try ipMonitor FREE for 21 Days >

New License Manager Make Moving SolarWinds Software Easy - And It's Free

Ready to Load Up Engineer's Toolset on Your New Laptop?
It's Easy with License Manager!

SolarWinds has a new free tool that empowers you, our customer, to reset your licenses when you get a new laptop or need to upgrade a server. Now you can do it without ever needing to contact SolarWinds. Using the new License Manager, it is easy to move your SolarWinds software (excluding ipMonitor and LANsurveyor) to a new machine with just a few clicks!

Download License Manager Today >

Product Tips from the Head Geek Himself

Every month proposed product tips come in from all corners of the SolarWinds community. This month, we hit up the Head Geek himself (a.k.a Josh Stephens) for his product advice and he gave us two cool tips that you can use everyday.

Product Tip #1: Using Engineer's Toolset Bandwidth Gauges in Transparent Mode
Lots of you already use the Bandwidth Gauges in Engineer's Toolset to keep real-time tabs on the performance of key network interfaces. If you want to take the cool factor to the next level, set the gauges to go into "Transparent Mode" so that they fade into the background of your desktop, but are visible while you're working on other things. That way you can always keep an eye on them... even when you're watching episodes of Battlestar Galactica via the Slingbox. To enable this feature, choose "Settings" and select the "Transparency" tab.

Try Engineer's Toolset FREE for 30 Days >


Product Tip #2: Using Engineer's Toolset IP Address Management with Orion
Thousands of you use the IP Address Management tool in Engineer's Toolset to manage your IP address space. For those of you who also own Orion, you can configure the IP Address Management tool so that it automatically publishes your IP addressing data to an HTML page displayed in the Orion web console. In fact, you can even create custom resources so that you can do IP address assignments right from the Orion console.

To configure HTML publishing in Orion, select "Settings" and then "Preferences". Be sure to visit to see other cool things that SolarWinds users are doing to integrate Engineer's Toolset and Orion.

Try Orion FREE for 30 Days >



Gartner IT Briefing - Getting Network Management Right - 

Watch Now

Tips, Tools, and Trends for Network Management
Tune in to this informative, 30-minute on-demand video to hear what Gartner Analyst Deb Curtis has to say. You'll also hear from SolarWinds Director of Technology Josh Stephens, as well as two SolarWinds customers - Oceaneering and SunTrust.


Geek Resources

Check Out the New Geek Central
We've created a cool corner on our website for our Head Geek, so that he can share his favorite tools and tips with you all the time. Plus, you can sign up for upcoming webcasts or watch on-demand Geek Speak webcasts & Tech Talks.


On-Demand Webcast:
Top 5 Cost-Saving Practices for Managing Networks

On-Demand Tech Talk: Riverbed & SolarWinds Discuss WAN Optimization

On-Demand Webcast:
Best Practices for Managing Network Applications

Network Management That Really Works
"SolarWinds was a godsend to my organization - as we grow, SolarWinds is going to be able to grow with us." - Grant Sewell

Tools for Troubleshooting
"SolarWinds is a great suite of products which should be in the arsenal of any network engineer." - Vikas Sharma

Flow-Based Traffic Analysis
"We now have owned SolarWinds for almost a year now and I could not be any more pleased with the performance and ease of use of the software!" - David Peeples


Interop Vegas 

April 27 - May 2 — Las Vegas, NV
Booth #839

Come see the Head Geek speak in person at Interop, one of the world's leading global technology events. In addition to our Head Geek's presence, SolarWinds will have some surprises to share, so book your ticket for Las Vegas now and head to the Mandalay Bay Convention Center.

Cisco Live 2008
June 22 - 26 — Orlando, FL
Booth #331

Cisco Live provides training, insight, and education to over ten thousand Cisco customers and partners and is home to the US Networkers program. It's the place to learn new technologies, discuss business trends, share ideas, and network. Join us at this exciting event to meet the people behind the SolarWinds products and get the lowdown on the latest features.

Product Updates

NEW! License Manager Makes It Easy to Move SolarWinds Software to a New Server
SolarWinds now provides a free application that makes it easy to move your SolarWinds software (excluding LANsurveyor and ipMonitor) to a new server. Download the application today from the Customer Portal.

Download Now >

Recent Service Packs Available for Download
A number of service packs are now available for download from the support area of the SolarWinds website. Download them today!

Standard Toolset v9.2 Service Pack 1 >

Application Performance Monitor v1.0 Service Pack 2 >

VoIP v2.0 Service Pack 1 >

Engineer's Toolset v9.2 Service Pack 1 >

New Dot Releases Available for Download
We are always improving our products based on the feedback from our incredible community of users. Check out these latest updates or tell us your comments on Thwack!

ipMonitor v9.0.1 Now

Cirrus v4.0.1 Now Available >

LANsurveyor v10.2 Now Available >

Recent News

March 28, 2008
SolarWinds Announces Availability of New Video Webcast "Getting Network Management Right: Tools, Tips and Trends"

March 25, 2008
SolarWinds ipMonitor Voted WindowsNetworking.Com Readers' Choice Award Winner

March 19, 2008
SolarWinds Receives Two "2008 Product Leadership Awards"

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